GENERAL FAQ
Do you have social media accounts that i can follow?
Yes, we sure do!
Here are the links:
Facebook: https://www.facebook.com/rockabillyaustraliaptyltd/
Instagram: https://www.instagram.com/rockabillyaustralia/
Tik-Tok: https://www.tiktok.com/@rockabillyaustralia
What is your contact info?
Our contact information is as follows:
Phone number: 0413 388 528
Email: enquiries@rockabillyaustralia.com
Is Rockabilly Australia only for Australians?
No way! While we're proudly Aussie-owned and operated, anyone around the world who shares a love for Rockabilly, Roots, and Kustom Kulture is welcome to join the scene.
How do I stay updated with new products, events, and news?
Sign up for our email newsletter at the bottom of our homepage, and follow us on socials to never miss a beat.
Does Rockabilly Australia sponsor events or competitions?
Yes! We proudly sponsor select events, festivals, and competitions that align with our mission to grow the Rockabilly and Kustom Kulture scenes. Reach out with your proposal.
Who runs Rockabilly Australia?
Rockabilly Australia Pty Ltd was founded and is operated by Jake Maloney — a multi-talented Australian entertainer, musician, dancer, and entrepreneur with deep roots in the Rockabilly and Kustom Kulture community.
When was Rockabilly Australia founded?
The business was created in 2020, right in the middle of lockdowns. What started as a way to keep the Rockabilly spirit alive during hard times has grown into a thriving platform supporting performers, vendors, creatives, and fans across Australia.
What is Rockabilly?
Rockabilly is one of the earliest styles of rock 'n' roll music, blending country (or "hillbilly" music) with rhythm and blues. It exploded in the 1950s with artists like Elvis Presley, Carl Perkins, Wanda Jackson, and Gene Vincent — and it’s not just music; it’s a whole lifestyle of slicked-back hair, vintage fashion, hot rods, and dance floors that never quit.
What is Kustom Kulture?
Kustom Kulture is the term for the unique art, fashion, cars, music, and lifestyles that grew out of hot rod culture in the 1950s and 1960s. It’s a living, breathing celebration of creativity and rebellion — from custom-built cars and motorcycles to pin-up style, tattoo art, swing dancing, and rockabilly music.👉 Check out our Kustom Kulture blog here. (Insert blog link once live)
What does Rockabilly Australia offer?
We offer a full community-driven platform where you can:
Buy and sell Rockabilly/Kustom Kulture merchandise
Book live entertainment acts
Showcase and discover Aussie performers
Access merch creation services
Join community events and major festivals
Support the scene through affiliate programs
…and more, all while keeping the culture alive and kicking!
Is Rockabilly Australia just for musicians and performers?
Nope! Our platform is for anyone who loves vintage, retro, and Rockabilly vibes — from fans and car enthusiasts to fashion lovers, dancers, collectors, and creative souls of all kinds.
How does Rockabilly Australia support artists and small businesses?
By offering:
Free performer profiles
Merchandise consignment and online sales opportunities
Affordable merch creation services
Transparent and fair live booking management
Community-driven promotion across social media, email, and events
How can I get involved?
Whether you’re a band, solo artist, DJ, fashion designer, dance school, event organizer, or hardcore Rockabilly fan — Rockabilly Australia is your platform to connect, create, and shine.
SHOP FAQ
How do I sell my products on Rockabilly Australia?
Simply fill out our Product Application form via the link below to get started:
https://form.jotform.com/232444100684045
Can I return or exchange the shoes if they don't fit or are uncomfortable?
Yes, we offer exchanges on shoes.Providing they are still in their original condition, simply return them to the supplier's address along with a prepaid post bag and a note specifying the size you wish to exchange for.
How does shipping and delivery work?
Orders usually ship within 72 hours. Once your order has shipped, you’ll receive an email with tracking details so you can keep a close eye on your order until it reaches its destination.
Please note if you order multiple items in a single order, items may ship from multiple locations depending on stock availability. We do this to ensure you receive your full order as fast as possible.
Delivery timeframes vary depending on your location. If you select express shipping, you can expect your order to arrive within 1 to 3 business days. Choose standard shipping and you can expect your order to arrive within 2 to 8 business days. Standard shipping is free for all orders over $50.
Can I change my shipping address?
Sure can! Provided your order has not shipped, please send us the new shipping address details ASAP, and we can change this over for you. To reach out with your new/updated shipping address, email us at: jake@rockabillyaustralia.com.
If your order has already shipped, don’t panic! You can still redirect it via the Australia Post tracking link provided in your shipping confirmation email.
Please note: We cannot redirect or retrieve orders successfully delivered to an incorrect address. So, please ensure you carefully check your address details entered at checkout.
What is your return policy?
We offer free returns for 30 days from the date your order is delivered/received.
However, not all items are eligible for return. Any products excluded under our return policy will be noted on product pages and/or at checkout. To be eligible for a return:
Item(s) must be initiated for return and placed in the post within 30 days of the date your order is delivered/received.
Item(s) were not marked “Final Sale” or “Non-Returnable” at the time of purchase, unless faulty.
Item(s) must be returned in the original packaging, and in ‘as new’ condition. This includes attached swing tags, shoe boxes, ribbons, and specialty packaging.
You must provide a photo of your item(s) prior to shipping so we can assess the condition.
Please note: If you claim a refund on a bundle, the bundle pricing is no longer valid. The items you keep will default to the current sale price, and a refund will be given for the remaining amount.
Example:
Purchased Rockabilly Apparel Twin Pack for $138
Returned one item, current sale price = $84
Your refund is $138 - $84 = $54
The total refund amount will be calculated at the time your return is processed.
To initiate your return, please email: jake@rockabillyaustralia.com
I have an issue with my order, what do I do?
Something not quite right with your order? Don’t worry, the Rockabilly Australia customer service team is ready to help. Email us at jake@rockabillyaustralia.com and let us know the issue. We’ll work to resolve any problems as quickly as possible.
How do I contact Rockabilly Australia?
Our team is available via email and live chat to assist you. Expect a response within 24 hours.
Email: jake@rockabillyaustralia.com
Live Chat: Tap the speech bubble icon at the bottom left of your screen to start a chat with our team
What brands do you stock?
We work with a mix of local Aussie labels, international Rockabilly brands, and independent creators that fit our vintage-inspired style.
Do you offer bulk discounts for dance schools, clubs, or car clubs?
Yes! If you’re ordering for a group, email us at shop@rockabillyaustralia.com for a custom quote.
Can I request a restock for a sold-out item?
Definitely. Email us the product you’re after, and if there’s enough demand, we’ll do our best to restock it.
What brands do you stock?
We work with a mix of local Aussie labels, international Rockabilly brands, and independent creators that fit our vintage-inspired style.
Do you offer bulk discounts for dance schools, clubs, or car clubs?
Yes! If you’re ordering for a group, email us at jake@rockabillyaustralia.com for a custom quote.
Where do your products ship from?
Good question! At Rockabilly Australia, we work a little differently to big-box stores — and that's part of what keeps our community vibrant and personal.
Some products are shipped direct from the supplier or artist to you.
Some items are held on consignment and ship from Rockabilly Australia HQ.
Some items are made to order or created in-house on demand, right here at Rockabilly Australia HQ.
Because of this, if you order multiple items, they may arrive in separate parcels and at different times. We do this to make sure you get your full order as quickly and efficiently as possible.
Will I receive multiple packages if I order different items?
You might, depending on where your products are coming from. Some items will ship straight from the artist or brand, while others may come from Rockabilly Australia HQ. Don’t worry — you’ll receive separate tracking numbers where needed so you can follow each shipment.
Are made-to-order items shipped differently?
Yes — made-to-order or "on-demand" items (like some of our merch or limited print runs) may take an extra few days to create before they ship out. We'll let you know on the product page if that's the case
Why do some shipping times vary between products?
Because we support independent artists, suppliers, and small businesses across Australia, some products have different handling and dispatch times. Where possible, we include estimated shipping times on the product page — and we’ll always keep you updated once your order is underway.
BOOKINGS FAQ
How do I book an act to perform for an event or function?
To get started, simply fill out the form below to receive a quote:
https://form.jotform.com/213039122775857
Once you accept the quote, we will send you an invoice for a deposit to confirm the booking.
How do i get my band or act listed on Rockabilly Australia?
Simply fill out all of your act/band info on the online form by following the link below:
https://form.jotform.com/232432635105043
What types of events can Rockabilly Australia acts perform at?
Our performers are ready to rock weddings, corporate events, car shows, festivals, private parties, and more — if you need killer live music or DJs, we’ve got you covered.
Can I book multiple acts for one event?
Absolutely! We can tailor a full entertainment lineup — bands, DJs, MCs, and dancers — all through Rockabilly Australia. Just mention it when filling out the booking form.
Can I request a specific performer or style of music?
Yes! Whether you want classic 1950s Rockabilly, Rhythm & Blues, Rock 'n' Roll, or a more modern twist, just let us know your vibe in the booking form and we’ll match you to the right act.
Do you only book Rockabilly music?
While Rockabilly is our bread and butter, many of our performers also cover related genres like vintage rock 'n' roll, blues, swing, country, and roots — let us know your preference.
How much does it cost to book an act?
It varies depending on the act, event date, location, and requirements. Once you fill out the Booking Form, we’ll send you a custom quote.
What happens if a performer cancels?
Life happens sometimes! If an act cancels due to unforeseen circumstances, we’ll immediately help secure a comparable replacement to keep your event on track.
Are your acts fully insured?
Yes, all performers booked through Rockabilly Australia carry Public Liability Insurance for your peace of mind
Can Rockabilly Australia help promote my event too?
https://docs.google.com/spreadsheets/d/1dUMx4VHp6aBKcqKuaDGE7FxRi8A0FsqC5TeIZ7UZ6Rw/edit?usp=sharing
You bet! If you’ve booked through us, we’re happy to help promote your public event via our social media pages (subject to availability).
Let's get it packed!
How far in advance should I book an act?
As early as possible! Many of our top acts get booked months in advance — especially during festival seasons. Lock it in early to avoid missing out.
Can you help organize a full event (music, market stalls, car shows, etc.)?
Yes! Rockabilly Australia can help with entertainment coordination, market vendor outreach, car shows, pin-up competitions, and more. Tell us your vision — we can help bring it to life.
Do you only book acts through Rockabilly Australia?
If you want the full support, reliability, and professional backup of our agency, yes — all our performers operate through Rockabilly Australia Pty Ltd when booked via our platform.
Can I request a custom show package (e.g., band + DJ + MC)?
Absolutely. We can build a custom entertainment package for your event. Just let us know what you’re envisioning when filling out the booking form.
What regions does Rockabilly Australia service for live acts?
We primarily service QLD, NSW, and VIC — but we can help book and coordinate events anywhere in Australia if given enough notice.
Can Rockabilly Australia organize interstate or international performer travel?
Yes! If your event requires a performer to travel, we’ll work with you to sort out logistics, travel costs, and rider needs.
EVENTS & TICKETS FAQ
Can I buy tickets at the door?
Yes — unless the event is sold out beforehand. We recommend grabbing your tickets online early to avoid missing out, especially for major shows and festivals.
Can anyone attend your events?
Most events are open to all ages, but some licensed venues (like pubs and clubs) may have age restrictions (usually 18+). Always check the event listing for specific age info.
Do I need to print my ticket?
No need to waste paper — we accept digital tickets! Simply show your ticket email or QR code on your phone at the door for entry.
What happens if an event is postponed or cancelled?
If an event is postponed, your ticket will remain valid for the new date. If an event is cancelled altogether, we’ll refund your ticket automatically — no stress.
Are tickets refundable if I can’t make it?
Unfortunately, tickets are non-refundable unless the event is cancelled. However, you’re welcome to transfer your ticket to a mate if you can't attend (just let us know!).
Will tickets be available on the day of the event?
If the event hasn't sold out online, we usually keep a small number of tickets available at the door — but they go fast! Pre-book to avoid disappointment.
Is there allocated seating at your events?
Most of our shows are general admission — first in, best dressed! Some special events may offer VIP seating or reserved sections (this will be clearly advertised if available).
Can I bring my kids to Rockabilly Australia events?
Family-friendly events are a big part of what we do! If the event is held at a licensed venue, please check if under-18s are allowed before purchasing tickets.
Can I bring my own food and drinks?
Usually no — most venues have food and drinks available on-site. Support the venue and grab a cold one while you enjoy the show!
Do you offer group discounts for tickets?g my own food and drinks?
Sometimes we do for larger groups! Email us at events@rockabillyaustralia.com before booking and we’ll see what we can do.
Is there parking available at events?
Parking options vary depending on the venue. We'll list available parking information on each event page when possible.
Can I volunteer at your events?
We’re always looking for passionate Rockabilly fans to help out.
Email us at events@rockabillyaustralia.com to find out about volunteer opportunities